Michelle is a fabulous instructional designer and trainer! Over the course of several months, she served as my coach while I developed a new online technical writing course for upper division college students at Texas State University. Michelle has continued to mentor me in my online teaching and she serves as a generous resource whenever I’m searching for solutions for a wide variety of technical and instructional problems. I have relied on her online teaching experience, subject expertise, and extraordinarily warm demeanor throughout my years of working with her.